Pre-Order Information
You likely have a few questions regarding out tuber sale. Don't worry, we've answered most frequently asked questions below.
Didn't find your answer? Send us an email mooreblooms0610@gmail.com.
FAQs
Do you ship to the USA?
Unfortunately we do not ship to anywhere outside of Canada.
What are the shipping costs?
We do not ship tubers before March 20th. You'll be notified when your order ships.
SHIPPING COSTS WILL NOT BE REFUNDED.
Shipping Costs:
- 1 to 10 tubers $20 Flat Rate Shipping.
- 11+ tubers $30 Flat Rate Shipping.
No refunds on shipping costs.
We will combine up to 2 orders per customer for orders made up to March 15th, 2024.
**Please select shipping for your first order and then local pickup for subsequent orders and then add your order number to your second order. **
If you forget to add it to your notes, please email us with your order numbers to combine your orders for shipping.
Shipping will start April 7th, 2025.
I'm making multiple orders, how do I combine them to only pay for shipping once?
We will combine up to 2 orders per customer for orders made up to March 15th, 2024.
**Please select shipping for your first order and then local pickup for subsequent orders and then add your order number to your second order. **
If you forget to add it to your notes, please email us with your order numbers to combine your orders for shipping.
How does local pickup work?
If you place an order for pick up. You will receive an email when your order is ready with pickup details. You are required to pick up your order on the pick-up dates. If you are unable, please select shipping.
Pick-up dates are:
- Friday, March 28, 2025
- Saturday, March 29, 2025
- Sunday, March 30, 2025
What's your return policy?
GUARANTEED HEALTHY UPON SHIPMENT:
At Moore Blooms Dahlias, we assure the delivery of healthy tubers, each tuber is guaranteed to contain at least one eye upon shipment. We kindly request that you inspect your tubers upon arrival and reach out to us should you have any questions or concerns.
Return Policy
At Moore Blooms Dahlias, we take pride in delivering healthy tubers, each guaranteed to contain at least one eye upon shipment. We encourage you to inspect your tubers upon arrival and contact us promptly if you have any questions or concerns.
Seven-Day Window for Concerns
Understanding the nature of our products, we offer a seven-day window from the date you receive your order for any concerns or issues regarding the received items. We are unable to offer refunds on our tubers once they have been planted. If there is an issue with your order, please reach out within seven days of receipt and we'll be happy to help resolve it.
How to Initiate a Return
To initiate a return or request a replacement or store credit, please contact our team within the seven-day window. Kindly provide details of the issue encountered along with your order information, as well as photos.
Contact Us
For any inquiries or to begin the return process, please reach out to our customer service team by email at mooreblooms0610@gmail.com.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at mooreblooms0610@gmail.com