At Moore Blooms Dahlias, every tuber is carefully inspected before shipment to ensure it is healthy, viable, and contains at least one visible eye at the time it leaves our farm. This guarantee applies only upon shipment.

Because dahlias are living products and highly dependent on handling, storage, planting conditions, weather, soil health, and care practices, we cannot guarantee performance after delivery.

All sales are final after the inspection period outlined below.

Seven (7) Day Inspection Window — No Exceptions

Customers have seven (7) calendar days from the delivery date to inspect their tubers and report any concerns.

• Issues reported after the 7-day window will not be considered
  
• No refunds, replacements, or store credit will be issued after this period
  
• This policy applies regardless of planting date or growing outcome
  

Once the inspection window has passed, the condition, storage, and care of the tubers are no longer within our control, and responsibility fully transfers to the customer.

Tubers that have been planted are not eligible for refunds, replacements, or credit — under any circumstances.

This includes:

• Tubers that fail to sprout
  
• Tubers that rot after planting
  
• Tubers affected by weather, pests, soil conditions, or care practices
  
• End-of-season or months-later claims
  

We do not issue refunds for tubers that did not grow once planted.

It is the customer’s responsibility to:

• Open and inspect all tubers immediately upon delivery
  
• Store tubers properly if not planting right away
  
• Contact us within 7 days if there is any concern
  

If you are unsure whether a tuber is viable, email us immediately during the inspection window. We are happy to help — but only within this timeframe.

To be considered, all claims must be submitted within 7 days of delivery and include:

• Order number
  
• Description of the concern
  
• Clear, well-lit photos of the tubers before planting
  

Claims submitted without photos or outside the inspection window will not be reviewed.

Email all inquiries to: mooreblooms0610@gmail.com